CIMA Event – Transforming your customer experience for management accountants

Customer experience is not a department, it is a way of thinking.  It is a cross-functional responsibility and genuine customer-centricity is a high priority for many businesses seeking sustainable advantage.

This session will give management accountants key insights into what customer experience is, why it is important for commercial success and the role you can play in it.

Speaker –  Jerry Angrave, Managing Director of Empathyce – www.empathyce.com