CIMA Event – KPIs: there is a right way and a wrong way

Over the years, Robin Tidd has seen many attempts by many organisations to implement KPIs as part of performance improvement, continuous improvement or culture change programmes. KPIs are an essential part of all of those things but there is a right way and a wrong way to deploy them.

Robin will show you actual examples, what seems to work and why. Happily it provides affirmation of large chunks of management theory. KPIs can be the glue that holds everything together and allows people to thrive.