Dealing with problems of attitude, performance and behaviour – joint event with AAT

In this highly informative session Sue Tonks will show us:

• Quick and effective techniques to improve performance/problems, which can avoid disciplinary processes.
• Methods of getting ‘buy in’ to performance solutions.
• How to maintain the performance improvement on a long term basis.
• A fabulous method of identifying skills and abilities in teams.

These quick and easy techniques show how we can deal with performance, behaviour or attitude and create an action plan for change, whilst staying in control and creating a good, amicable atmosphere. These techniques will be in her forthcoming book.