Client Care for solicitors, associates and partners

Date: Tuesday, 18 July 2017
Time: 13.00 -15.00 seminar
Venue: BPP
CPD: 2 learning hours
Fees: Members: £50 + vat; Non-members: £60 + vat
Speaker: Doug Robinson

Outcomes
As a result of attending this course you will be able to:
• Understand what motivates clients
• Deliver what clients want in the way they want it
• Focus on developing competitive advantage

Content
• Why does client care matter to your firm and to you?
• How do law firms get it wrong – ‘client misery factors’ explored
• How do we eradicate misery factors?
• Getting it right – delivering excellent service to your clients
• The importance of managing client expectations
• The client retainer
• Positive complaints handling – what to do if things go wrong
• How well do you know your firm?

Delegates
Solicitors, associates and partners